Consumer Services

Our Solutions across Consumer Services

Digital Transformation & Strategy Consulting

Helping clients navigate digital transformation with strategic roadmaps, modernization plans, and innovation-led initiatives.

Business & digital strategy roadmaps
Digital maturity assessments
AI/ML use case discovery
Legacy modernization blueprints
Innovation labs & rapid PoCs

Customer Experience (CX) and Digital Guest Solutions

Delivering seamless, personalized omnichannel experiences with GenAI, MarTech, and loyalty programs.

Omnichannel journey design (web, mobile, kiosk)
GenAI for content & campaign automation
Loyalty program design & personalization
Customer 360 implementations
MarTech integration & optimization

Cloud & Infrastructure Modernization

Modernizing legacy systems with scalable cloud platforms, automation, and resilient infrastructure.

Cloud migration (Azure, AWS, GCP)
Cloud FinOps & cost optimization
ITOM, Dynatrace & observability
Infra monitoring & helpdesk
Business continuity & disaster recovery

Data Analytics & AI Solutions

Driving efficiency and insights through predictive analytics, GenAI, and automated data intelligence.

Forecasting & pricing with predictive analytics
SKU-level risk modeling & shrink prediction
Contracts intelligence with GenAI
Cloud data lakes & MLOps frameworks
ESG dashboards & KPI automation

eCommerce, Mobility & Unified Retail

Building seamless omnichannel experiences across B2B/B2C.

B2B/B2C eCommerce platform development
Mobile features: Scan & Shop, curbside, loyalty
Dark store & digital backroom enablement
Marketplace & subscription management
POS modernization & unified checkout

Supply Chain Visibility & Logistics Optimization

Enabling real-time, data-led supply chain intelligence from warehouse to last-mile.

Control towers for real-time visibility
Smart WMS & warehouse enhancements
TMS integration & freight audit
Mid/last mile delivery optimization
Fleet telematics & smart routing

Business Process Services (BPS)

Streamlining operations through process automation, digitization, and AI-enabled support.

Order & returns management automation
Product catalog digitization & OCR
Finance & accounting BPS (Retail & Hospitality)
Claims & contract lifecycle automation
AI-augmented customer support

Quality Assurance and Quality Engineering

Ensuring high-performing, accessible, and reliable systems through AI-led testing and QA.

Test advisory & shift-left strategy
Automated regression & performance testing
Mobile, UX & accessibility validation
SAP migration & app testing
AI-enabled quality engineering

Modernization & Application Services

Modernizing legacy systems and enabling agile, scalable applications for core industries.

Legacy lift & shift strategies
Application re-engineering & rationalization
Low-code/no-code platform enablement
SAP/Oracle modernization
Full-cycle ADM & AMS services

Salesforce Services

As a Salesforce partner, we offer a range of services related to the implementation and management of the Salesforce platform, including Salesforce Data Cloud implementations and contact center modernization.

Enterprise Platforms & Integration

We implement and integrate various enterprise solutions, such as CRM, ERP, and PMS, to unify operations and enhance the guest experience.

Digital Engineering & Commerce

We design, build, and optimize next-generation digital touchpoints and commerce platforms to drive customer engagement and sales.

Managed Services and IT Support

We provide ongoing support and management for our clients’ IT infrastructure and applications. This includes 24/7 monitoring, helpdesk support, and proactive maintenance to ensure system reliability and security.

AI and Intelligent Automation Services

We leverage AI and ML for advanced automation and logistics decision-making, including AI-driven demand forecasting and predictive fleet maintenance.

IoT Integration Services

We deploy connected logistics ecosystems for real-time asset tracking and management, including fleet telematics and smart warehouse solutions.

Digital Engineering Services

This service is dedicated to creating seamless and personalized digital experiences for customers through design thinking, prototyping, and the development of digital portals and commerce solutions.

Last-Mile Delivery Optimization

We offer specialized services focused on optimizing the final delivery segment, including route planning and delivery tracking.

Application Development and Maintenance

We design, create, and provide ongoing support for custom applications that meet the unique needs of our clients. This includes AI-enabled ADM services, low-code/no-code development, and application rationalization and modernization.

The technologies that deliver impact

AI & Generative AI

Enables hyper-personalization, intelligent automation, customer sentiment analysis, ESG compliance, shrink prediction, and contracts intelligence across industries.

Customer 360 & Personalization Engines

Consolidates disparate customer data to deliver real-time insights, loyalty management, and contextual experiences across digital and physical channels.

Cloud & FinOps Platforms

Ensures scalable infrastructure, workload optimization, and up to 30% cost savings via GCP/Azure migration, cloud-native design, and observability tools.

Data Engineering & Insights Platforms

Supports real-time analytics, sustainability tracking, traceability, demand forecasting, and AI-led KPI monitoring across consumer-facing operations.

Unified Commerce Platforms

Bridges digital and in-store experiences with integrations across POS, loyalty, OMS, WMS, and eCommerce platforms—enabling seamless omnichannel engagement.

Supply Chain Control Towers & Predictive Logistics

Offers real-time visibility, delay prediction, inventory optimization, and shrink forecasting across transportation, distribution, and retail nodes.

Digital Testing & Automation Frameworks

AI-driven test engineering with reusable asset libraries, enabling accelerated releases, regression optimization, and 50% defect leakage reduction.

Smart Store & Dark Store Technologies

Power intelligent store operations, micro-fulfillment, and digital shelf management for grocery, fashion, and travel retailers.

DevSecOps

Improves the speed, reliability, and security of technology deployments through agile software delivery methodologies, automated testing, and continuous integration/delivery

Consumer Services

Transforming Consumer Experiences with Digital Innovation

Industry Verticals We Serve

Retail and Consumer Goods

Travel & Hospitality

Transportation & Logistics