Retail and Consumer Goods
Transform Commerce and Personalize
Consumer Journeys with AI-Driven Solutions for
Retail & CPG Excellence
Reinventing Retail
and CPG
Rethink Retail. Reimagine Every Aisle. HTC’s 20+ years of AI, data & digital expertise transforms customer journeys from entry to loyalty, powering seamless operations & sustainable growth. We empower you to create seamless omnichannel experiences, optimize operations from supply chain to shelf, and unlock new growth by enhancing customer engagement and driving operational excellence.
The Technologies that Deliver Impact
Artificial Intelligence (AI) & Machine Learning (ML)
Omnichannel Commerce & Customer Experience
Core Modernization & Cloud Transformation
Automation & RPA
Testing & Quality Engineering
Mobile Applications
Digital Payment Technologies
Control Tower Solutions
Data & Analytics
Infrastructure as a Service
Business Process Automation (BPA)
IT and Operations Automation
Expertise that elevates outcomes across your value chain
Omnichannel Customer Experience
Omnichannel Customer Experience
Enabling unified customer experiences across digital and physical retail — with integrated platforms, payments, loyalty, and fulfillment.
- Omnichannel eCommerce & mobile
- Integrated loyalty, payments & POS
- Smart store ops (BOPIS, kiosks)
- End-to-end order fulfillment
Personalization at Scale
Personalization at Scale
Leveraging AI/ML and advanced analytics to deliver hyper-personalized offers, recommendations, and messaging.
- Customer 360 data unification
- AI/ML-based personalization engines
- Real-time segmentation and targeting
- Omnichannel engagement
- GenAI-powered personalized content
Digital Commerce & D2C Enablement
Digital Commerce & D2C Enablement
Driving digital-first growth through optimized eCommerce, D2C, and marketplace channels.
- D2C web & mobile storefronts
- Marketplace integrations
- Catalog & product data management
- Subscriptions & auto-replenishment
- Channel performance analytics
AI & Data Analytics
AI & Data Analytics
Applying data science and ML to enhance demand forecasting, inventory optimization, shrink/leakage prediction, customer insights, marketing analytics, & process automation.
- Predictive analytics and demand forecasting
- Retail data platforms and dashboards
- AI-powered process automation
- Retail media and campaign analytics
- Shrink/leakage prediction
Supply Chain Resilience & Fulfillment
Supply Chain Resilience & Fulfillment
Digitally transforming supply chains with real-time visibility, smart inventory, AI-led planning, and efficient, sustainable delivery.
- Real-time control towers
- Inventory & warehouse optimization
- AI-driven demand forecasting
- Efficient last-mile delivery
- Sustainable operations
Store Operations & In-Store Innovation
Store Operations & In-Store Innovation
Creating experiential retail using smart shelves, AR/VR, robotics, self-checkout, and queue management.
- Smart shelves and AR/VR
- Store associate empowerment tools
- Automation (self-checkout, robotics)
- In-store analytics and heatmaps
- Queue and flow management
Retail Media Networks & Marketing Ops
Retail Media Networks & Marketing Ops
- Retail Media Network setup & monetization
- AI-powered MarTech automation
- Personalized campaign execution
- First-party data utilization
- Performance-driven analytics
Core Modernization & Cloud Transformation
Core Modernization & Cloud Transformation
- Cloud migration from legacy systems
- Scalable and secure infrastructure
- DevOps and CI/CD enablement
- Microservices-based architecture
- Ongoing modernization frameworks
Automation & Intelligent Process Ops
Automation & Intelligent Process Ops
- RPA for back-office automation
- AI-led document and data processing
- Automated testing frameworks
- Robotics in fulfillment & store operations
- End-to-end workflow optimization
Business Process Services & Support (BPS)
Business Process Services & Support (BPS)
Delivering managed services across finance, merchandising, ERP, and catalog operations to drive efficiency and operational excellence.
- Finance & accounting BPS
- Product catalog & content management
- ERP support (SAP, Oracle)
- Contact center automation
- Merchandising & supply chain BPS
Consulting & Advisory Services
Consulting & Advisory Services
- Digital strategy & transformation roadmaps
- Tech assessment & ROI modeling
- Change management support
- Industry-specific advisory
- Innovation labs & PoC execution
Quality Engineering & Testing CoE
Quality Engineering & Testing CoE
AI-driven quality engineering for secure, high-performing, and seamless digital experiences across platforms.
- Automated & regression testing
- Performance & load checks
- Security & compliance
- UX and upgrade testing
Accelerate your time to value
A comprehensive accelerator for data and AI-driven business transformation—enabling rapid development, integration, and scaling of analytics, automation, and personalized experiences across retail and CPG value chains.
A platform to build, manage, and monetize retail media networks using first-party data, AI-driven ad targeting, campaign analytics, and brand collaboration tools
An AI-powered platform for real-time visibility, monitoring, and optimization of end-to-end supply chain operations—including inventory, fulfillment, and logistics—with predictive analytics for shrinkage and disruption.
A solution using AI and augmented reality to enhance product search, digital merchandising, and customer engagement through smart recommendations using Partner platform from CrownPeak
Cloud-based AI platform for automating document processing (invoices, product catalogs, forms), improving speed and accuracy in back-office and supply chain operations.
A platform to streamline omnichannel development, integration, and deployment of retail solutions—enabling rapid digital rollout and continuous improvement.
Generative AI-based auditing tool for call sentiment analysis, quality checks, and compliance monitoring across customer service and support operations.
A generative AI-driven platform to calculate, analyze, and report ESG metrics, supporting sustainability and compliance initiatives in retail and CPG
A generative AI-driven platform to calculate, analyze, and report ESG metrics, supporting sustainability and compliance initiatives in retail and CPG
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