Travel, Hospitality
& Airlines

AI and ML are central to the digital transformation of this sector. They power everything from personalized recommendations and dynamic pricing to predictive maintenance and intelligent automation.

The cloud provides the foundational infrastructure for modernizing legacy systems and enabling the agility required in today’s market. Cloud platforms allow for scalable solutions, secure data storage, and the flexibility to integrate new technologies and services seamlessly.

The ability to collect, analyze, and act on vast amounts of data is a key differentiator. Data analytics enables a deeper understanding of customer behavior, leading to more effective marketing campaigns, improved customer service, and data-driven business decisions.

This involves a broad range of technologies aimed at updating legacy systems and creating modern, user-friendly applications. This includes the use of microservices architecture to build flexible and scalable applications, as well as the development of mobile apps that provide a seamless user experience.

Intelligent Process Automation using Agentic AI and Robotic Process Automation (RPA) and other automation technologies are being used to streamline back-office functions, reduce manual errors, and improve overall efficiency in areas like claims processing and data entry.

Automates guest communications, content creation, chatbots, and virtual assistants—improving guest satisfaction and service efficiency.

Enables immersive guest experiences, virtual training (e.g., Disney’s Kilimanjaro Safari VR training), and operational simulations for planning and maintenance

Provides real-time tracking, asset and environment monitoring, and enhances guest experiences through smart devices (e.g., keyless rooms, in-flight sensors).