Customer expectations, preferences, and behaviors are constantly evolving — to better understand customers, you need to deliver personalized, seamless, and consistent experiences across every touchpoint. You should have a holistic CX approach to strategy, design, and implementation to drive the transformation towards smart and connected interactions. From intelligent marketing and omnichannel commerce to customer data and experience management, you need smarter CX solutions.

We help you to transform your customer interactions across marketing, commerce, sales, and service with smart customer journey mapping and design, platform implementation, and data and AI consulting.

Our capabilities

Contextual intelligent marketing
Contextual intelligent marketing

Strategic marketing planning and performance optimization leveraging robust marketing analytics for dynamic customer profiling, targeted segmentation, personalized campaigns, and customer journeys.

Omni-channel eCommerce
Omni-channel eCommerce

End-to-end product content and data management, context-driven services, and omnichannel commerce operations for seamless experience management across various platforms including B2C, B2B, and B2B2C commerce.

Customer data and experience management
Customer data and experience management

Customer identity and profile management, enterprise consent management, customer insights and analytics, and experience management to ensure data privacy and security.

High touch sales experience
High touch sales experience

Optimized sales planning and forecasting with mobile-first offerings — implementing sales CRM automation, partner relationship management, and sales quotation and contract management.

Personalized UX solutions
Personalized UX solutions

Lifelong customer retention by implementing self-service portals, comprehensive support systems, and mobile-first offerings to optimize field service management.

What Bosch brings in?

Digital intelligence and analysis with Microsoft D365 Digital intelligence and analysis with Microsoft D365

Digital intelligence and analysis with Microsoft D365

Optimized customer management and sales performance with a 360-degree view of customers and business.

Over two decades of SAP consulting expertise Over two decades of SAP consulting expertise

Over two decades of SAP consulting expertise

End-to-end capabilities in web content, product, and order management with a robust portfolio covering SAP Commerce and CRM systems.

Streamlined data migration and integration with Salesforce Streamlined data migration and integration with Salesforce

Streamlined data migration and integration with Salesforce

SFDC customization, streamlined UI development, and integrated services across Sales Cloud, Service Cloud, and Marketing Cloud.

Accelerators that enable #SmarterDigital

Establishing trust and transparency with Bosch Truefood+

Bosch Truefood+ is a blockchain solution that improves supply chain transparency, traceability, and sustainability, ensuring enhanced trust, reduced costs, better compliance, and improved customer satisfaction.
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Stay ahead of user expectations with Bosch LeapX

Bosch LeapX allows optimal collaboration and management of UX artifacts and HMI assets, simulations, and specifications.
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Get inspired

Improving CX with AI-based platform IERO for a retail giant
Improving CX with AI-based platform IERO for a retail giant
Explore our AI-powered personalized marketing solution that delivers enhanced experiences to end users across mobility, retail, and hospitality domains.
See the full story
Creating a cohesive omnichannel commerce for a leading UAE-based retailer
Creating a cohesive omnichannel commerce for a leading UAE-based retailer
Discover how we leveraged SAP Hybris Commerce and S/4HANA to integrate online and offline channels for personalized experiences across touchpoints in retail stores.
See the full story

Explore more of our enablers

AI, ML, and data

AI, ML, and data

From predictive analytics to ML insights, transform raw data into actionable intelligence, driving innovation and...
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Digital Supply Chain

Digital Supply Chain

Gain real-time visibility into inventory, streamline logistics, and enhance collaboration with suppliers and partners —...
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