Application Development & Maintenance (ADM)

Agile Product operating model - Deliver Business Value, Faster

Transform your application portfolio from a maintenance cost center into a powerful engine for innovation and growth. HTC Global Services delivers an end-to-end Agile application development (AD), Application Management Services (AMS) model—L1 service desk through L3 engineering, SRE-driven reliability, QE-led quality, and continuous modernization. We reduce run costs via automation and AI, reinvesting savings into agile, product-centric transformation—without business disruption.

Service Modules

Disruption-Free Transition

We guarantee a seamless and risk-mitigated transition of your application support services to HTC. Our proven methodology, powered by automated discovery and knowledge transfer accelerators and transition playbooks, ensures business continuity, complete knowledge capture, and operational readiness from day one. Parallel run, shadow/support models, structured KT playbooks, and automated documentation to ensure zero business downtime.

Disruption-Free Transition

Full-Stack App Support

We provide a fully integrated, ITIL-aligned support model covering all service levels

Service Desk/Help Desk: 24x7 multilingual user support, request fulfillment, password resets, “how-to” guidance.
Application Support: Incident/bug resolution, configuration changes, minor enhancements, performance tuning.
Engineering & Development: Complex defect fixes, code-level changes, feature enhancements, platform/version upgrades

Full-Stack App Support

Quality Engineering (QE)

We establish a unified QE Center of Excellence (CoE) that embeds quality into every stage of the lifecycle. Our AI-powered, automation-first approach ensures the quality, performance, and security of your Web, Mobile, API, and Enterprise applications.

AI-driven test case generation, self-healing regression suites, performance & security testing.
Shift-left quality practices and continuous validation across CI/CD pipelines.

Quality Engineering (QE)

Agile Pods & Product Ops

We guide your evolution from traditional IT silos to a modern Agile Pod based delivery & Product Operating Model. We help reorganize teams around product value streams, enabling rapid delivery and aligning technology with business objectives.

Transition from projects to product value streams; SAFe/LeSS or tailored Agile frameworks.
Cross-functional agile pods, outcome-based funding, continuous backlog grooming, OKR-driven governance.

Agile Pods & Product Ops

App Modernization as a Service

We use powerful, Generative AI driven automated frameworks like Janushift to progressively modernize your legacy portfolio. From re-hosting to complete, cloud-native transformation, we ensure your applications evolve with your business without disruption.

Automated code analysis/conversion for mainframes and monoliths; refactor to cloud-native architectures.
Migration, re-platforming to microservices, and database modernization.

App Modernization as a Service

Site Reliability Engineering (SRE)

We implement SRE principles to build highly reliable and scalable systems. Our SRE teams focus on automating operations, defining Service Level Objectives (SLOs), and using error budgets to balance the velocity of innovation with the stability your business demands

Error budget management, SLO/SLA design, observability dashboards, and automated remediation.
Predictive anomaly detection and self-healing scripts powered by AIOps/ML models.

Site Reliability Engineering (SRE)

DevSecOps

We embed security into the development lifecycle through our Unified DevSecOps Platform. Our services deliver measurable business outcomes, with clients reporting 40–90% faster deployment cycles, 65% cost savings, and up to an 80% reduction in manual effort.

Pipeline blueprints, Infrastructure as Code (IaC), policy-as-code, and integrated security scanning.
Toolchain standardization with pre-built accelerators and observability integrations.

DevSecOps

API, Integration & Microservices

We provide specialized testing, management, and governance for your critical API and microservices architectures. Our services ensure the security, scalability, and reliability of the integrations that form the backbone of your digital ecosystem

API strategy, design and governance; microservices architecture modernization.
Secure integration layers, gateway management, containerization and Kubernetes-based deployment.

API, Integration & Microservices

LC/NC Delivery Engine

As low-code/no-code platforms accelerate development, we provide the essential governance and quality engineering services to ensure these applications are robust, scalable, and secure, maximizing the ROI of your platform investments.

Rapid application development on platforms like Power Platform and Appian.
Citizen developer enablement, governance guardrails, and integration frameworks for enterprise-grade scalability.

LC/NC Delivery Engine

Accelerate toward outcomes

We transform application management from a reactive to a proactive discipline. Our AI-driven approach analyzes historical data to predict and prevent potential issues, ensuring business continuity and maximizing uptime.

AI-generated test case generation, test scripts generation and synthetic Test data generations coupled with self-healing automation, and coverage analytics across web/mobile/API layers.

Structured, disruption-free transition using shadow/support waves, automated KT capture, and cutover scorecards.

Our proprietary framework that orchestrates the entire mainframe modernization lifecycle with a high degree of precision and automation (up to 90% across phases). Within AMS, Janushift provides a structured, low-risk path to transforming legacy systems into future-ready, cloud-native assets

An integrated, self-service portal that provides a standardized and secure toolchain for CI/CD. It comes with pre-built templates and "cartridges" for common technology stacks, significantly reducing setup time and ensuring governance.

A customizable and scalable framework designed to accelerate your enterprise's transition from project-based silos to a product-centric operating model. PACE integrates proven SAFe blueprints and HTC's best practices to align technology with business objectives and drive continuous value delivery Playbooks for value stream mapping, OKR design, and agile maturity acceleration.