Customer Experience Services

Transforming Customer Experience with AI, Empathy, and Operational Agility

Rising expectations and fragmented touchpoints challenge service excellence. HTC’s AI-powered, omnichannel CX solutions deliver fast, secure, and tailored support, enhancing loyalty, efficiency, and global responsiveness across industries.

Comprehensive Support Services for Seamless, Personalized Experiences

Service Desk

24/7 technical and operational support with AI-driven automation, proactive monitoring, and compliance to ensure business continuity.

Provisioning Services

Secure, automated user provisioning with role-based access and compliance, streamlining onboarding/offboarding across systems.

Customer Support

Omnichannel, AI-enabled support blending chatbots and agents to boost engagement, satisfaction, and service quality at scale.

HR Support

End-to-end HR helpdesk with AI automation, compliance tracking, and self-service tools to improve employee experience and operations.

Key Benefits That Drive Experience, Efficiency, and Workforce Success

Faster Resolution

24/7 AI-powered service desk minimizes downtime and enhances business continuity.

Secure Access

Automated, compliant provisioning ensures secure and seamless user access management.

Stronger Engagement

Omnichannel support boosts satisfaction and loyalty with personalized experiences.

Empowered Workforce

AI-driven HR support improves employee experience, productivity, and compliance.

Empowering CX Excellence with Intelligent, Scalable Solutions

HTC Service Focus is a next-generation AI-driven ITSM platform streamlining support with automation, analytics, and flexibility across cloud, on-prem, and hybrid environments.

Smart CX Accelerator that drives next-gen CX with omnichannel orchestration, unified NBA desktop, AI-powered assist, virtual audits, and smart journey mapping.