Improving End User Experience With A Winning Team

THE CLIENT
The client is a leading U.S.-based voluntary nonprofit teaching hospital and medical services provider with more than 100 years of experience in providing high-quality, state-of-the-art care through the latest technologies to bring advancements in the quality of healthcare.

CHALLENGES FACED BY THE CLIENT
Faced with aging IT infrastructure, the client established a “cloud-first” technical strategy and sought a partner that could help accelerate their transformation. Unfortunately, they had more pressing challenges: their existing Field Support and Service Desk services provider was not meeting their needs. Gaps in services, inadequate asset management, and ongoing service dissatisfaction needed to be resolved first to maintain the confidence in their IT organization.